Hospitality Excellence was founded in 1999 by President Roberta Nedry when she recognized a void in creating empathetic and memorable experiences in the guest services and hospitality industry. Since then, her team has grown to fulfill this demand through expertise training on a global scale, having trained over 40,000 employees, managers and students and provided guest experience strategies in over 20 industries. She assembled a team of internationally-recognized professionals who bring a variety of relevant and remarkable skills to the table. Her guest experience management leaders, advisors and faculty are passionate about the philosophy that inspires and guides the 3D Service Online Excellence program.

Roberta and her team continually refine, enhance and adapt the Hospitality Excellence coursework, content, concepts and communications for their onsite and online training and consulting programs.


Roberta Kathleen Nedry
Founder and President

President and Founder Roberta Kathleen Nedry has spent her career exploring guest experience management, training techniques and impact, and exceptional service.

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Virginia Casale
Director of Global Education

Virginia is the immediate past International President of Les Clefs d’Or.

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Pam Evans
Director of Training

Recognized for her energetic and engaging presentation style.

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