“When our Executive team saw the need to engage a firm that specialized in strategic hospitality industry training and development, we were fortunate enough to discover Hospitality Excellence.”
– Carl Adkins, General Manager
Georgia Dome
Our Expertise & Services
- We are experts in Guest Experience Management (Disney, Four Seasons, Hospitality Leaders)
- Our training design and delivery success stories are in variety of industries, including healthcare, food service, automotive, security, financial services, property management, transportation, convention centers, tourism and hospitality
Programs & Results
- 3D Service® Online Training Courses
- Hospitality Service Excellence Training, Workshops, Seminars and Keynotes
- Guest Experience Consulting and Analysis(unique approach to Mystery Shopper)
Customer Service Skills to Front Line Employees
- Three levels of training: Directors, Managers and Frontline
- Programs offered in Spanish, Italian, French and English
- Teambuilding, Service Recovery and Communications