“When our Executive team saw the need to engage a firm that specialized in strategic hospitality industry training and development, we were fortunate enough to discover Hospitality Excellence.”

– Carl Adkins, General Manager
Georgia Dome

Our Expertise & Services

  • We are experts in Guest Experience Management (Disney, Four Seasons, Hospitality Leaders)
  • Our training design and delivery success stories are in variety of industries, including healthcare, food service, automotive, security, financial services, property management, transportation, convention centers, tourism and hospitality

Programs & Results

  • 3D Service® Online Training Courses
  • Hospitality Service Excellence Training, Workshops, Seminars and Keynotes
  • Guest Experience Consulting and Analysis(unique approach to Mystery Shopper)

Customer Service Skills to Front Line Employees

  • Three levels of training: Directors, Managers and Frontline
  • Programs offered in Spanish, Italian, French and English
  • Teambuilding, Service Recovery and Communications